Privacy Policy

Harmony Property Group
Last updated: September 2026

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Harmony Property Group respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, hold, disclose and protect personal information when you deal with us, including when you visit our website, enquire about a property, attend an inspection, request an appraisal, list a property for sale or communicate with us.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

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1. Who we are

Harmony Property Group
Website: www.harmonyproperties.com.au

Privacy enquiries can be directed to:

Privacy Officer
Harmony Property Group
Email: admin@harmonypropertygroup.com.au

Phone: 0421 649 232

2. What personal information we collect

Depending on how you deal with us, we may collect:

• Your name

• Residential or postal address

• Email address

• Telephone and mobile numbers

• Property address

• Property ownership information

• Information about a property you are considering buying or selling

• Buying preferences and property requirements

• Information provided when requesting a property appraisal

• Information provided when attending an open inspection

• Identification information where required for a particular transaction

• Information relating to offers, negotiations and contracts

• Communications between you and Harmony Property Group

• Information provided through our website, enquiry forms or social media

• Information relating to your interactions with our advertising and marketing

• Information required to comply with legal and regulatory obligations.

We generally only collect information that is reasonably necessary for our business functions and activities.

3. How we collect personal information

We may collect personal information directly from you when you:

• Contact us by telephone, email or SMS

• Complete an online enquiry form

• Request a property appraisal

• List a property with us

• Attend an open inspection

• Register your interest in a property

• Make an offer

• Enter into a contract

• Subscribe to property alerts or other communications

• Communicate with one of our agents.

We may also receive information from third parties where permitted by law, including property portals, service providers, advertising platforms, contractors, property owners, buyers, sellers, solicitors, conveyancers and other parties involved in a property transaction.

Where personal information is collected indirectly, we will handle it in accordance with applicable privacy requirements.

4. Why we collect personal information

We may collect, hold, use and disclose personal information for purposes including:

• Providing real estate services

• Selling, buying or managing property

• Conducting property appraisals

• Arranging property inspections

• Communicating with buyers and sellers

• Responding to enquiries

• Processing offers and transactions

• Preparing and managing property marketing

• Providing property information and updates

• Providing information about other properties that may be of interest to you

• Maintaining our customer and property records

• Managing our business and improving our services

• Preventing fraud or misuse

• Complying with legal and regulatory obligations

• Resolving complaints and disputes.

5. Open inspections

When you attend an open inspection, we may ask you to provide your name and contact details.

This information may be used to:

• Maintain an attendance record

• Communicate with you about the property

• Arrange a private inspection

• Provide additional information requested by you

• Ask whether you would like information about other properties

• Offer a free property appraisal if you are considering selling

• Follow up your enquiry.

We will not use your information for purposes unrelated to our business activities unless permitted or required by law.

6. Marketing and property alerts

If you provide your contact details, we may contact you about properties, market information, appraisals, real estate services and other information that may be relevant to your interests.

Where required by law, we will provide an appropriate way for you to opt out of direct marketing.

You can ask us at any time to stop sending you marketing communications.

7. Disclosure of personal information

We may disclose personal information where reasonably necessary to provide our services or conduct our business.

Depending on the circumstances, information may be disclosed to:

• Property buyers and sellers

• Property owners

• Solicitors and conveyancers

• Government authorities and regulators

• Real estate and property listing platforms

• Advertising and marketing providers

• Technology and CRM providers

• IT and cloud-storage providers

• Contractors and service providers

• Financial institutions or other transaction participants where appropriate

• Professional advisers

• Other parties where you have given permission

• Other parties where disclosure is required or authorised by law.

We do not sell your personal information as a standalone product to third parties.

8. Overseas disclosure

Some of our technology, software, cloud-storage, advertising or service providers may store or process information outside Australia.

Where this occurs, we will take reasonable steps to ensure that personal information is handled in accordance with applicable privacy requirements.

9. How we protect your information

We take reasonable steps to protect personal information from:

• Misuse

• Interference

• Loss

• Unauthorised access

• Unauthorised modification

• Unauthorised disclosure.

Security measures may include password protection, access controls, secure systems, restricted staff access and appropriate physical and electronic safeguards.

However, no electronic system or method of transmission over the internet can be guaranteed to be completely secure.

10. How long we keep information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business records and meet legal, regulatory and professional obligations.

When information is no longer required, we will take reasonable steps to securely destroy or de-identify it where appropriate.

11. Accessing your personal information

You may request access to personal information we hold about you.

You may also ask us to correct information that is inaccurate, incomplete or out of date.

Requests should be directed to:

Privacy Officer
Harmony Property Group
Email: admin@harmonypropertygroup.com.au

We will deal with access and correction requests in accordance with applicable privacy laws. The Australian Privacy Principles specifically provide rights concerning access and correction.

12. Privacy complaints

If you believe we have mishandled your personal information or breached an applicable privacy obligation, please contact us first.

We will investigate your complaint and respond within a reasonable period.

Please provide enough information for us to understand and investigate the issue.

If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner

13. Cookies and website information

Our website may use cookies, analytics tools and similar technologies to help us:

• Operate our website

• Understand website usage

• Improve our website

• Measure advertising performance

• Provide relevant advertising and marketing.

Third-party services used on our website may have their own privacy policies.

14. Third-party websites

Our website and communications may contain links to third-party websites, including property portals and social media platforms.

We are not responsible for the privacy practices of those third parties.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, legal requirements or information-handling practices.

The latest version will be made available on our website.

We recommend checking this page periodically.

16. Contact us

If you have questions about this Privacy Policy or how we handle personal information, please contact:

Harmony Property Group
Website: www.harmonyproperties.com.au
Privacy Officer: Deborah Lubke
Email: admin@harmonypropertygroup.com.au
Phone: 0421 649 232